Sheet 07 — Contact

If we haven't lost you somewhere in this mountain of text: congratulations!

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Frequently asked questions

Frequently asked questions

01My books are already with another firm. How does switching work?

Simpler than you think: you put us in touch with your old firm and we arrange the handover between us. Our services page shows exactly how that works. See the switching route →

02My books are seriously behind. Can you help me?

Yes, and you would not be the first. We have helped clients before who had several years to catch up on. We start with an analysis of the current situation: what is still outstanding and what needs to happen. If your books are more than a couple of years behind, we also check with the Dutch Tax Administration, in consultation with you, whether any deadlines are coming up that we need to take into account. That way we tackle the year with the most time pressure first and prevent further penalties where possible.

03Do you also work with BVs and holding structures?

Yes. For several of our clients we handle the complete structure: the bookkeeping of the holding and the operating companies, the corporate income tax returns and everything around the director's salary. Thinking about moving from a sole proprietorship into a BV structure? We are happy to think that through with you too.

04Can I ask a tax question in between and does that cost extra?

Small questions are always welcome. Call, message or email us. We are really not going to bill you for a quarter of an hour. Is it a substantial question that requires proper research? Then it counts as additional work. We always tell you in advance, including an estimate of the hours we expect to need. In practice, our clients sense perfectly well when something is more than a question in between.

05Do I have to work with SnelStart and can my books move over from another package?

We work in SnelStart, because it gives us everything in one place: your uploads, our processing and the link with your bank. Currently working in another package? No problem, we know most packages well and we arrange the migration of your books for you. And if it genuinely cannot be done in your situation, we will look at what is possible together.

06What is included in the package price?

Everything in the checklist on the packages page: your bookkeeping, your annual report, your tax returns and the thinking along. Our packages deliberately do not differ in content, only in volume. Everyone gets the same quality and service. A bigger business simply has more transactions, more returns and therefore more work and pays accordingly. So you never have to puzzle over which features you are missing, because nobody misses anything. Only payroll administration, your accounting software and the work of engaged third parties sit outside the package price. Those are charged separately.

07I have staff or I am a director-shareholder (DGA). Do you handle payroll?

Yes, through our regular payroll partner, who takes care of everything around payroll and the payroll tax returns. If you get stuck on an HR matter or want to double-check your ideas, an HR expert is available through the same partner. And if you are a DGA, we arrange your director's salary through the same route. The nice thing: our payroll partner is linked to SnelStart, so the salary entries appear in your administration automatically every month.

08I am just starting and do not have a Chamber of Commerce registration yet. Can I already come to you?

Certainly, especially then. We have a lot of experience guiding starting entrepreneurs and we take you through the whole process: what to look out for, what your rights are and also what your obligations are. That way you get off to a flying start, knowing things are set up properly from day one.

09Do you also handle the private income tax return for me and my partner?

Your own return is part of your package and we simply include your partner's as long as they are in salaried employment or temporarily without income. Does your partner have income from other work, a sole proprietorship or a partnership? Then their own package makes more sense. We then combine both returns and apply the rules as optimally as possible for the two of you together.

10What happens if the Dutch Tax Administration asks questions or starts an audit?

Our starting point is transparency: we keep your books in such a way that they can withstand an audit. Anything that might raise questions, we put to you in advance, including the possible consequences. If the Dutch Tax Administration ask a simple question, you can often answer it perfectly well yourself. That is usually the fastest route too. And for anything bigger, we are right there next to you: we think through the answer with you, help prepare the documents and guide you through the whole process. You remain responsible for your books. We make sure you are never facing it alone.